Color Standard of all printed materials should refer to our standard in color management; Please do not refer to the standard on any monitor, screen or printed manuscript.
All printing of color do exist color variance to certain extent. Under reasonable color variance, customer should not use this as reason and ask for any reprints, discount or refund. Label Express will not accept those requests. The Company has its own color management to ensure that all printing colors are within reasonable levels.
3. 若稿件上印有Barcode 條碼，本公司不能保證條碼內的資料能讀取正常。
Should there be any Barcode printed on the manuscript, cannot guarantee that the information in the bar code can be read normally.
In case of reprint is necessary, only same products can be returned in any circumstances, no refund nor change of products, content, design nor specifications would be accepted.
Should customer wish to return any flawed product, all requests must be made within seven days, and all returned goods must be in good conditions & description like quantity / packaging / accessories must be consistent with the invoice. Otherwise, no refund shall be made nor there will be any written off.
For any order claim, we will only reprint the order or refund the relevant amount. We are not liable for any other losses caused by using our services.
Customers are required to arrange all returns delivery.
Label Express would only keep the electronic files of customers not more than 3 months.
9. 帳戶: 任何編配及提供與閣下之登入編號或密碼 (下稱〝用戶號碼〞)均為供閣下用於個人或商業用途。閣下對所有經用戶號碼發出的所有聲明及所做的所有行為負責。閣下同意在當用戶號碼遺失或被盜，或保密性被侵犯時立即知會Label Express。閣下明確同意Label Express基於提醒閣下密碼、維持向你提供服務及/或遵照法院及/或政府部門合法要求時進入閣下帳戶
Account: Any allocation and provide login ID or password (hereinafter referred to as "User ID") are used for personal or commercial purposes. Subscriber or owner of such login account is made responsible for all statements and all acts. Subscriber will agree that when the user number is lost or stolen, or when confidentiality is violated, the account holder must immediately inform Label Express. Account holder also expressly agrees that Label Express based on password reminding and for the purpose to maintain our service and / or in accordance with an aggregate courts and / or government legal requirements to enter your account.
Customers guarantee that the printing content does not include any printed matter without authorization of the copyright holder text, images, designs, trademarks, currency and bank note or any of the copyrighted work; customers to ensure prints will not infringe any third party rights, including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; customers guarantee that they have obtained all necessary permissions, rights and authorization of orders, and to authorize the printing of customers’ work; Label Express will request the customer to submit or produce relevant authority authorization for verification if necessary.
If customer provided any printed contents which may involve defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or breach of our laws, and other printed matter, The Company reserves the rights to refuse in printing. With the maximum extent permitted by applicable law, the Company also will not be responsible or liable for the contents user nor any third party.
12. 貴客承諾，若任何人、集團或機構就 (i) 貴客違反上述服務條款；或 (ii) 任何貴客交由本公司印製的產品中的文字、照片、圖像、圖形或其他材料等內容涉及或可能涉及誹謗、侵犯私隱、偽冒、抄襲、複製、侵犯知識產權、不雅、淫褻、侵犯任何第三者權利、貨幣及鈔票或違反香港現行法律的情況，而提出任何形式的訴訟、索賠、通知或採取的任何行動，將彌償本公司及其董事、管理人員和員工所遭受的任何損失，包括但不限於相關的索賠、損失、成本和合理之律師費用。
Customer undertakes that if any person, group or institution for (i) breach of the terms of service; or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify the Company and its directors, officers and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorneys' fees.
Label Express withholds the rights to make final decision on producing or printing of any files or materials from customer.
The whole refund process will take 2 weeks to process and complete
15. 退款只會以支票形式支付，並以客戶戶口登記名字為受款人 (故戶口登記名稱必須與銀行戶口相乎)。
Refund will be made by cheque only and payable to the registered name that used in opening Label Express account. (Bank account registered name will be necessary to correspondent with his/her e-print account registered name)
16. 本公司只會按照合理的退款要求辦理退款，戶口持有人應遵照戶口開設時的規條 (服務及免責條款 - 帳戶)，把戶口資料保密，以確保使用者的真確性及日後可能就有關而引發的責任問題。
The company will cater all reasonable refund requests. Hence, account holder should follow all terms when opening an account with the company (Terms & Conditions and Disclaimer – Account). Keeping confidentiality of all account information, ensure the authenticity of the account user and the possibilities of any liability issues that might be triggered in the future
All refund requests require refund application form for processing, any personal data that collected from the refund process is strictly using for internal and refund purpose, and will not involve any commercial nor promotion activities.
Should the account registered name with Label Express is non-correspondence with the refund applicant's name, the company reserves the rights to request such applicant to provide identity proof or relevant documents for verification. And the company reserves the rights to cease processing or considering any refund application when the applicant identity cannot be verified.
* Final terms and conditions shall prevail Chinese version from website